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What are your shipping methods?
Do you ship internationally?
How do I pay for my products?
When will I receive my order?
How is the handmade soap made?
How is the glycerin soap made?
What is the Bathtreats return and exchange policy?
What's the difference between a fragrance oil and an essential oil?
Are your products animal-tested?


What are your shipping methods?
We ship via US Postal Service priority mail (2-5 days), which we believe is the best value in shipping. If your package is less than a pound you will be charged between 3 and 5 dallors for shipping. If your package weights over a pound you will be charged a flat rate of $8.95

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Do you ship internationally?
At this time, we only ship within the United States (including Alaska and Hawaii).

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How do I pay for my products?
All direct orders must be prepaid by Paypal or credit card (VISA, MasterCard, Discover). We do not accept checks or money orders. Payment must be made in U.S. funds. We reserve the right to make payment adjustments if shipping costs exceed those charged by our cart. We welcome all orders and do not have a minimum order value. For the protection of both parties, we will only send orders to confirmed addresses, otherwise we are not protected by the Paypal buyer/Seller protection program

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When will I receive my order?
Orders are usually produced and shipped within 2 business days of being placed (often faster). Additional delivery time applies, depending on the method of shipment.

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How is the handmade soap made?
Bathtreats make soap by using th cold process method; Lye is dissolved in water. Then oils are heated, or melted if they are solid at room temperature. Once both substances have cooled they may be combined. This lye-fat mixture is stirred until "trace". Now color and other additives can be added to the mixture. After much stirring, the mixture turns to the consistency of a thin pudding. Essential oils, fragrance oils, botanicals, herbs, oatmeal or other additives are added at light trace, just as the mixture starts to thicken. The batch is then poured into molds, kept warm with towels or blankets, and left to continue saponification for 18 to 48 hours. Milk soaps are the exception. They do not require insulation. Insulation may cause the milk to burn. During this time, it is normal for the soap to go through a "gel phase" where the opaque soap will turn somewhat transparent for several hours before turning opaque again. The soap will continue to give off heat for many hours after trace. After the insulation period the soap is firm enough to be removed from the mold and cut into bars and left to cure and hardened on a drying rack for 2-6 weeks.

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How is the glycerin soap made?
Melt and Pour Soap Crafting is a process often used by soapmakers. The process differs from the cold process (i.e. no actual saponification occurs) in the process; a melt and pour soap base is melted in a microwave oven or double-boiler and additional items such as fragrance, essential oils, moisturizing agents, colorants, or exfoliating agents are added. While still hot, the concoction can be poured into individual molds, tray molds, or blocks which upon cooling can be sliced.

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What is the Bathtreats return and exchange policy?
Because of the custom-made nature of our products, we cannot accept returns unless the product was damaged during shipping or an incorrect product was received. Please contact us before returning any items, to obtain a return authorization. An exchange for the damaged or incorrect product will be provided. As our products are custom-made just for you, variations in color and fragrance intensity will occur. Also note that it is natural for scents to interact with your skin and body chemistry, causing the scent to smell somewhat different after being applied to the skin. Once applied, the scent may then change subtly over time.

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What's the difference between a fragrance oil and an essential oil?
Essential oils are naturally concentrated essences of plants, roots, flowers, leaves, fruits, etc. Fragrance oils are synthetic (man-made) fragrances. Bathtreats uses both fragrance oils and essential oils. Where possible, we prefer essential oils, though for many scents (e.g. Bubble Gum), the natural fragrance does not exist or is not available.

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Are your products animal-tested?
No. We do not conduct or condone animal testing. Our products are tested only on very willing family members and friends.

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Last Updated: 20 Jul 2008 01:23:52 PDT home  |  about  |  terms  |  contact
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